This Privacy Policy explains how arina plus collects, uses, stores, and protects the personal information of players in the Philippines. We are committed to handling your data responsibly and transparently, in line with applicable Philippine data privacy regulations. By registering and using our platform, you agree to the practices described on this page.
When you register an account on arina plus, we collect the personal details you provide directly, including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information necessary to process deposits and withdrawals in Philippine pesos, such as your preferred payment method details. As you use the platform, we automatically gather technical data including your device type, browser, IP address, and session activity logs to help us maintain platform security and improve your experience. If you contact our support team, we retain records of those communications to assist with follow-up queries and service improvements. We only collect information that is genuinely necessary for the purposes described in this policy, and we do not request sensitive personal data beyond what is required for identity verification and regulatory compliance.
The personal information we collect is used primarily to create and manage your arina plus account, verify your identity in line with Philippine regulations, and process your financial transactions securely. We use your contactdetails to send you important account notifications, transaction confirmations, and platform updates that are relevant to your use of the service. We may also use aggregated, anonymised data to analyse platform performance and improve the overall experience for Filipino players. Your personal information is never sold to third parties, and it is only shared with trusted service providers who assist us in operating the platform under strict confidentiality agreements. We may be required to disclose certain information to regulatory authorities in the Philippines if mandated by law, but we will always handle such disclosures with care and in accordance with applicable data privacy rules.
arina plus works with a limited number of third-party service providers to deliver core platform functions, including payment processors that handle PHP transactions, identity verification partners, and cloud infrastructure providers that host our systems securely. Each of these partners is bound by data processing agreements that restrict how they may use your information and require them to maintain appropriate security standards. We do not share your personal data with advertisers, data brokers, or any organisation that would use it for purposes unrelated to your use of the arina plus platform. In cases where we are legally required to share information with government agencies or regulatory bodies in the Philippines, we will do so only to the extent required and will notify you where permitted by law. We regularly review our third-party relationships to ensure that your data remains protected throughout the entire service chain.
We retain your personal information for as long as your arina plus account remains active and for a reasonable period thereafter, in line with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents may be kept for a longer period where required by applicable financial regulations or anti-money laundering rules. When your data is no longer needed for the purposes for which it was collected, we take steps to securely delete or anonymise it so that it can no longer be linked back to you. If you request the closure of your account, we will process your request promptly and inform you of any data we are required to retain and for how long. You may contact our support team at [email protected] to ask about the specific retention periods that apply to your account data.
As a player based in the Philippines, you have the right to access the personal information we hold about you and to request a copy of that data in a readable format. You may also ask us to correct any inaccurate or incomplete information, and we will update our records promptly upon verification. If you believe that your data is being processed in a way that is not consistent with this Privacy Policy or applicable law, you have the right to object and to request that we restrict or stop certain types of processing. You may withdraw your consent to optional data uses at any time without affecting the lawfulness of processing that took place before your withdrawal. To exercise any of these rights, please reach out to our support team by email, and we will respond to your request within a reasonable timeframe in accordance with Philippine data privacy regulations.
arina plus uses industry-standard technical and organisational security measures to protect your personal information from unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using secure protocols, and access to personal data within our organisation is restricted to authorised personnel who need it to perform their duties. We conduct regular security reviews and keep our systems updated to address emerging threats and vulnerabilities that could affect the safety of your information. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities as required by law, and we will take immediate steps to contain and remediate the incident. While we take every reasonable precaution, we also encourage you to use a strong, unique password for your arina plus account and to keep your login credentials confidential at all times.
Our platform uses cookies and similar technologies to maintain your session, remember your preferences, and ensure that the platform functions correctly on your device. Essential cookies are necessary for the platform to operate and cannot be disabled without affecting your ability to log in and use core features. We may also use analytics cookies to understand how players navigate the platform, which helps us identify areas for improvement and optimise the mobile experience for users in the Philippines. You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit some platform functionality. We do not use cookies to track your activity across unrelated third-party websites, and we do not share cookie data with advertisers.
arina plus is strictly an adult platform and is not intended for use by anyone under the age of 21, in line with Philippine regulations governing online gaming and sports betting. We do not knowingly collect personal information from individuals who do not meet the minimum age requirement, and we take age verification seriously as part of our registration process. If we become aware that personal data has been collected from an underage user, we will take immediate steps to delete that information and close the associated account. Parents and guardians who believe that a minor may have registered on our platform are encouraged to contact us immediately so we can investigate and act accordingly. For more information about our approach to player protection, please visit our Responsible Gaming page.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way arina plus handles your personal data, you are welcome to contact our support team by email at [email protected]. We aim to respond to all privacy-related enquiries within a reasonable timeframe and to resolve any concerns in a fair and transparent manner. If you are not satisfied with our response, you may have the right to escalate your concern to the relevant data protection authority in the Philippines. We review and update this Privacy Policy periodically to reflect changes in our practices, applicable law, or the services we offer, and the most current version will always be available on this page. This policy was last reviewed in 2025 and applies to all players accessing the arina plus platform from the Philippines.
Quick answers to what Filipino players most often ask about data and account privacy.
Your data is protected and your privacy is our priority. Join thousands of Filipino players enjoying sports betting and casino-style entertainment on a platform built with security in mind.